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mPBX SetCallerID (toll number diverted to external numbers)

SetCaller ID object usage

If you are requiring only a toll service, with a simple diversion to your mobile or landline, and are wondering how you can tell calls are arriving from this number, you will need to use a SetCallerID object. The following article will explain the way to configure this inside mPBX.

Please Note;
You should be already familiar with the basics of the mPBX interface, and have some understanding with the mPBX call flow manager. 
This article won't explain every detail in its entirety. 
If not, please view the guides listed below:
Inbound number and Time conditions object - support.voipline.net.au/hc/en-us/articles/115004716806
Call Diversion - support.voipline.net.au/hc/en-us/articles/333757023155
SetCallerID - support.voipline.net.au/hc/en-us/articles/333757011416

Alternatively, you can watch the mPBX introduction video to get yourself familiar with the web interface. It is located inside your customers billing portal inside the mPBX  tab. Refer to the picture below.

video.png

 

Required services

1. The first stage to start this process is to login to your customer portal, then order an inbound number. Order one from the  tab -> inside the phone numbers menu. 

Choose country and the area / prefix. Next click on the Area box to select desired number destination. 

2. A toll number is required too. To obtain one simply select the required toll prefix from the area drop down list. 

 

mPBX setup

Step 1

Now we need to create an inbound number object in our mPBX tab. To do so simply drag & drop an inbound number object from the mPBX tool menu to the main mPBX call flow screen. 

Multiple numbers can be included in this object. However, for your convenience multiple inbound number objects could be created to differentiate various numbers. 

Step 2

Locate the SetCallerID  object, drag & drop as we did with the inbound number  object.

Now your screen should look similar to the example below. 

Step 3

Now to complete the process, locate the Call Diversion  object or the Ring Group  object.

Any of these can be configured to divert calls to a single or multiple external mobile or landline numbers. In this example we will use the Call Diversion  object.

Your screen should look like the below, if multiple inbound number  objects were used, these would be on the screen additionally. 

Step 4

Finally, it is time to configure each of the objects. 

Let's start with the Inbound number  object(s).

 

Select your desired number by clicking on it, then press the to include the number into the object.
You can either add numbers one by one, or press CTRL to select multiple and then press .
Input any name you want for this object and hit the  button. "You need to configure this component" message should disappear. Likewise, the highlighted colour should change to green,  this will confirm the inbound number object has successfully be configured. 

Now open the settings of the SetCallerID object. 

Set CallerID  object now.

Input any name for this object, then press the Numbers field to select a caller ID you wish to be shown. In this example we will select the inbound number you have purchased in a previous step. 

Next press the  button. The SetCallerID  object will be highlighted in green, demonstrating that the object is fully configured. 

The last object to configure is the Call diversion  object.

Add external numbers by pressing the  button. 
Press the  button to apply changes to this object. 

You will now have something similar to the example below.

Now we need to connect all the object together, connection links should be used to join the objects that have been placed in the call flow area.

Pull & drag from one connector  to another  so two objects are connected.

 

Lastly, save the number used in the SetCallerID object  object as Office or Work in your mobile or external number phone book. This will now allow you to filter calls, and distinguish direct calls over calls being diverted from your toll number. 

Important notice

Do not forget to click the  button, so that your changes are applied and live. 

 

 

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