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mPBX Xlite softphone configuration

To start download Xlite from the Counterpath website.

Once downloaded follow the on screen prompts to install the software.

Login to your customer portal and select the mPBX tab, open the SIP Devices tab in the bottom left. 

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Click on the softphone tab in the top left and then on the account settings. 

 

Locate the SIP device details from your mPBX portal and enter them into the Zoiper application. 

Domain: SIP server stated in your SIP devices section of mPBX. Use the : followed by the port number.
User ID: SIP login stated in your SIP devices section of mPBX.
Authorization name:  SIP login stated in your SIP devices section of mPBX.
Password: SIP password stated in your SIP devices section of mPBX.

Next click on the voicemail tab and un-select the ‘check for voicemail’ option.

Then select topology and set the STUN server to stun.voipcloud.online:3478 and change the range of ports for signalling to a figure above 5061. If you have multiple soft phones on the same network, make sure that the signalling ports are different for each user.

Select the transport and change the signalling transport to UDP.

Finally change the re-registration time to 120 from 3600.

Finally don't forget to Apply the Configuration before attempting to register a softphone application. If you have forgotten wait 15 minutes and retry. Should you require any additional help contact our support team. 

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