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Overdue invoices

Our system automatically issues invoices for customers on post paid accounts on the first of each month for all of the previous month's charges.

Once this invoice is 7 days past it's due day the system will automatically apply an overdue invoice fee to the account.

If the invoice is left unpaid for 30 past the due date then the account will be automatically suspended and a suspension fee applied to the account.

After 60 days of an invoice being overdue the system will delete the account and release all telephone numbers. Please note these numbers may not be retrievable once this happens.

 

If you have any questions at all please let us know on 1300 864 754 or +613 9999 7999 or via email to support@voipline.net.au

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