Ring group is a special feature. It allows you to organise your call flow, helps to distribute calls among people with the same job functions or special groups.
Let's say you have three people working in Sales and two working as Support managers. Your goal is to transfer specific calls to Sales or Support. Currently, multiple people are working in the Sales and Support departments, and you do need an option to combine those calls into special groups.
For that you can use a Ring group.
How to configure:
To start off, we should have one Inbound number in the mPBX screen. Note: Inbound numbers can accept multiple simultaneous calls.
Then you do have quite a few options how you can configure that. Method through the voice menu will be shown further in the article.
Connect the Inbound number with the Voice menu object.
Note: To tune the Voice menu please refer to the guide - Creating and configuring a Voice menu.
Drag and drop the Ring group object into the main mPBX screen. Two Ring groups should be used, one for each department - Sales, Support.
Drop two on your screen ->
Click on the gear icon in the bottom right corner to configure the component.
Name: Enter a name for the Ring group.
Internal number: Any internal number can be used inside your mPBX.
Call confirm: Press (1) to confirm the call. Could be used to stop the call being answered through your Voicemail on the mobile phone (if call diversion is on, and mobile is out of service for example)
Hunt/Ring all: Ring all: ring all SIP devices, Numbers, Users and Skype for business together.
Hunt: ring in sequence.
Add: This option would allow to add
SIP devices, Numbers, Users and Skype for business to the Ring group.
Now input desired name for the group, enter internal number(or leave automatically generated one)
and everyone you wish to include in this group.
After all the configurations are done, connect Voice menu with Ring groups.
If you have followed this article correctly, your completed call flow should look like call flow above.
Do not forget to in order to save updated call flow.