Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our we site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

VoIPLine Telecom Support

Creating and configuring a Voice menu

You do already have Inbound number and User(s), and now you would like to add a Voice menu.
Voice menu enables callers to make a selection by pressing one of the digits on their phone. 
It is fairly simple, just follow these simple steps : 

 

  1. Let's say currently you only have Inbound number and User on your screen. 
    Should look like this:                           
    Screenshot_-_0.png
  2. Drag and drop the Voice menu object, from mPBX menu on the left, into the main mPBX screen.
    Screenshot_-_1.png 
    Screenshot_-_2.png

    When the Voice menu object is placed to mPBX screen connect the Inbound number to the Voice menu object.

  3. Click on the gear icon  in the bottom right corner to configure Voice menu
    Screenshot_-_4.png
    In here you can upload your custom greeting and create title for this particular Voice menu. 
    A few options are available, you can upload prerecorded file or record your own voice.
    To upload press , and to record press  .

    If you wish to upload a copy of a pre-recorded greeting in .wav format, you can do so by clicking the green upload button. (Note: The format of the .wav file must be 8000hz, 16bit and Mono) Once file is uploaded, you may press Save and the Apply Configuration to activate this call flow.


    If you choose to record your voice this window will pop up:


    Screenshot_-_5.png
    Choose Call target (device/number) where call would be transferred to record your voice for the Voice menu.

    Invalid recording field is a special recording, to be played if a caller pressed a menu option that does not exist. In here you have 3 options: No (nothing to be played), Default, Custom (you can upload/record it).

  4. Now we can connect additional features to the Voice menu.
    Let's say you have User(s) and a Voicemail. Connect User and Voicemail to the Voice menu.
    To connect, pull out the line from the Voice menu
    Screenshot_-_3.png
    Each line has its own dedicated number. In the example above it is 1(for user) and 2(for voicemail).
    Line number could be changed by pressing on the number icon .


  5. Important :
    Do not forget to press Apply Configuration button. If not pressed, all previous updates related to your new call flow(new features added) won't be saved. 

    Should be : Configuration applied. Like on the picture below. 

    Undo feature would help to reset settings back to multiple of previous configurations. 
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Quick search will help you find answers to most questions.
If you are unable to find a solution please feel free to submit a support request here