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Overview of User object (mPBX essential)


The mPBX is a fully-featured virtual PBX and also acts as a powerful tool for managing and directing inbound phone calls. 

In addition, mPBX provides the customer with the flexibility, freedom and control over how calls to their virtual numbers are handled.

The mPBX interface is specifically designed for simplicity and ease-of-use.
No special training or expertise is required, and voice management scenarios are configured in an intuitive manner via a web interface.

mPBX Object - there are a number of different objects inside our system, each object perform a specified PBX function such as voice mail, time filtering, recording or conferencing.

This article will explain and focus on the components inside the User object within mPBX.

SIP device section:


To begin with, we will create a SIP Device by clicking on the SIP Devices button in the bottom left of the mPBX screen.
This will allow us to attach the device to the User object once we create it.

Click on Add SIP device. This will present you with relevant details to setup your SIP phones:

Software-based SIP phones
(virtual phone), a special software program for making telephone calls over the Internet on you laptop, desktop or smartphone. 
Hardware SIP phones (VoIP, IP phone), a physical phone. IP phones function like traditional phones but they make phone calls through IP network instead of PSTN lines.

VoIPLine recommends using Zoiper for windows and android, and Bria for IOS devices, as a softphone.  
For IP phones we recommend using Yealink phones.  

If using Zoiper, you can scan the provided QR Code for quick configuration, all details would be transferred to your device automatically.

Click Save to save your SIP device.

it can be also created through User object itself. Press  , press SIP device, then.

New SIP device will be created, simply select it and press .

Zoiper QR scanner:

Note: QR scan option is located in the Dialpad section of Zoiper. 
First picture relates to android (on the bottom left click on the QR Scanner button), second for IOS devices (upper left corner).

A viewfinder will appear, please position the phone so that the black and white barcode fits between the lines.
Congratulations, it is done. You can now use Zoiper. 

User object configuration:

Now drag a User object into the main mPBX screen

Click on the gear icon  in the bottom right corner to view User settings. The User settings screen will look like below.



Name: Define a name for the user. Eg. John Smith

Internal Number: Allows multiple lines inside the office to connect without each phone requiring a separate outside line
In most scenarios, the Internal Number can be left as whatever number is populated in the field by default.

Call Plan: This defines which call plan that is allocated to the user. If no call plan is selected, the user will only be able to receive inbound calls. For a list of plans, see

Dial Plan: This allows you to specify a prefix for outgoing calls. Eg: If the user is based in NSW or ACT, automatically append "02" in front of the number 

Caller ID: This allows the user to specify which caller ID will be displayed on the receiving end


Enable Outbound recording: If you wish to have outbound calls recording and sent to your email, select the Enable outbound recording checkbox, enter a subject in the Email subject field, email address in the Sending recordings to email field. More than one email can be added by clicking the Add email button as shown below.

Music on hold: This is the music that will be played when a caller is put on hold. You can select different options by clicking on the dropdown box.

Call Confirm: This allows the incoming caller to be able to press "1" to accept the call when diverting to external number

Adding SIP devices to User object

Select the applicable device you wish to add. For this example, we're adding the SIP device we created earlier.

You may also specify the ring timeout for each service by moving the slider to the desired amount of seconds.

In the case where 2 services exist on one user, if Hunt is selected, if the first SIP Device/External Number is not answered, it will try the next device/number after X amount of seconds, determined by the slider attached to each device. If Ring All is selected, all devices added in the user object will ring simultaneously. 

Do not forget to  


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